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Shipping & Returns

Shipping and Returns Policy

Shipping and Returns Policy
Last updated: September 2026

Thank you for shopping at Union Eletronics.

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Shipping / Delivery Times

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Estimated delivery times:

    • United Kingdom: 3–7 business days after shipping.

    • International: 7–21 business days, depending on destination and customs.

  • Delivery times are estimates only and may vary due to carrier delays, weather, holidays, or customs clearance. We are not responsible for delays outside our control.

  • You will receive a tracking number by email once your order ships.​

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Free Shipping

  • Free standard shipping is available on eligible orders within the United Kingdom (threshold will be shown at checkout).

  • Free shipping does not apply to express/priority shipping or international orders unless otherwise stated during promotions.

  • The free shipping conditions active at the time of purchase apply.

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Returns

Return Period
You have 30 days from the date of delivery to request a return.

Eligibility
To be eligible for a return, the item must be:

  • Unused and in the same condition as received

  • In the original packaging with all tags, labels, and accessories

  • Accompanied by proof of purchase (order number or receipt)

Non-returnable items:

  • Personalized or custom-made products

  • Digital products / downloadable items

  • Final sale / clearance items

  • Items damaged due to misuse

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How to Request a Return

  1. Contact us at faq@unioneletronics.com or infos@unioneletronics.com within 30 days of delivery.

  2. Provide your order number and reason for the return.

  3. We will reply within 1–2 business days with return instructions.

  4. Do not ship the item back before receiving authorization. Unauthorized returns may be refused or delayed.

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Who Pays for Return Shipping

  • If the return is due to our error (wrong item, defective, or damaged product), we cover the return shipping costs.

  • For change-of-mind returns, the customer is responsible for return shipping costs. We strongly recommend using a trackable shipping method. We are not responsible for items lost during return transit.

  • Original outbound shipping costs are non-refundable unless the return is due to our error.

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Refunds

Once we receive and inspect the returned item (usually within 3–7 business days), we will notify you of the outcome. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

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